Here’s Beth telling you a little bit more…
Author: Kate Shakesheff
Cooper Solutions and Evelyn’s Gift working together to help benefit families and children
As part of its partnership with local charity Evelyn’s Gift, Cooper Solutions was thrilled to be involved in a project to transform a contact room and adjoining kitchen at Children’s Services in Warwick.
The charity was formed in 2014 in recognition of Evelyn Mary Smith who passed away suddenly at just seven years old. Its aim is to train as many people in CPR and lifesaving skills, and to provide little acts of kindness to people in need.
A team from Cooper Solutions worked in shifts over one day top complete the painting. With funding from Leamington Spa’s Rotary Club to provide storage, and the addition of wall decals, and the donation of a vast selection of pre-loved toys, books and games from Cooper Solutions, the area has been completely transformed.
Barry Cooper, Managing Director of Cooper Solution, said: ‘It was a privilege for us to be involved in this project, which Helen from Evelyn’s Gift was able to facilitate for us. We hope that families and children visiting the centre will benefit enormously from the more comfortable and welcoming interior.’
Helen Smith of Evelyn’s Gift said: ‘I am personally very grateful to Cooper Solutions for choosing Evelyn’s Gift as their charity for 2019. From my first meeting with them, working with their team has been inspiring and their enthusiasm for this project at Children’s Services has made it hugely successful.’
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Customer satisfaction steps up a gear for Chorley Group with FullCover
Cooper Solutions’ short-term insurance solution and licence checking simplifies vehicle handovers and delivers extra income stream
Award winning Chorley Group, operating six key dealerships and four franchises across the North-West of England, has chosen FullCover from Cooper Solutions as its preferred fleet management system and short-term insurance provider.
The business initially adopted FullCover at Chorley Nissan, the UK’s largest volume, single Nissan dealership, but quickly established that its ability to streamline the car handover process for its customers, and the additional income revenue it delivers through collision damage waiver (CDW), would an invaluable addition to the Group as a whole. The system has now been rolled out to encompass its dealerships across Lancashire and Greater Manchester.
Operating five of the world’s largest motor franchises incorporating Nissan, Hyundai, Kia and MG Motors, the Chorley Group’s fleet management task is potentially complex. However, FullCover has enabled the Chorley Group’s network of locations to efficiently manage all current, future and historic appointments for sales, aftersales and bodyshop loans, while incorporating instant online driving licence checking.
Stephen Mellett, Group Aftersales Director says: “Using FullCover has had a number of benefits for us. Being able to check driving licences in real time means we can process the handover of loan cars quickly, so customers can get on their way without having to wait around as paperwork and forms are completed. We’re also able to process any Motability customers through the system efficiently, so all customer usage is recorded in one place. FullCover integrates with our existing dealer platform, meaning we can book straight into our diary screen, which has streamlined our booking process.”
Chorley Nissan Blackpool was the first adopter of CDW; now utilised by the whole group. Traditionally, customers have to shoulder a high insurance excess if they want to drive a loan car, but this is no longer the case as Stephen Mellett explains: “We also benefit from the additional revenue provided through CDW, which means that the customer is fully insured with a very low excess, with the added benefit of this having a positive impact on customer satisfaction. We currently recover between 70% and 110% of our insurance premium spend by offering CDW to our customers.”
The Cooper Solutions team has collaborated closely with Chorley Group to unravel some areas which were not working for them or their customers. Crucially, the partnership with Cooper Solutions and FullCover has turned what were headaches for the dealership, into a profit-making opportunity for them whilst enhancing customer satisfaction.
“Dealers need to be on top of their forecourt fleet and courtesy cars at all times to boost profitability and of course, make life better for customers. Whether customers are test driving cars for sale or returning for servicing or aftersales care, FullCover supports dealers in meeting their needs. By working in partnership with dealerships like Chorley Group, we can tailor our solutions to maximise return on investment for them. It also means we can ensure their customers reap the benefits and reward dealers with their on-going custom for years to come,” concludes Dean Pipitone, Director of Cooper Solutions.
51 vlogs in 1
It’s been a whole year since we posted our first vlog, and we’ve recorded one every week since then.
Time flies when you’re having fun.
Here they all are!
Louise and Loaf!
We loved having little Loaf in the office with us.
Team Coopers’ painting project
We spent the day at Children’s Services in Warwick decorating one of the contact rooms and adjoining kitchen, and hope this will make a difference to children and families visiting the centre.
Maximise your service to sales opportunities with FullCycle
Personalise your customer’s journey, engage with every customer at the right time.
Introducing Bipin
Over to Bipin to tell you a little bit about himself.
We’re working on a really exciting project with our nominated charity Evelyn’s Gift.
We can’t reveal all the details quite yet, but here’s Louise to tell you a little bit about it. If you have any unwanted toys or books you’d like to donate, please get in touch.